Shipping policy
At By Hayley, we want your order to be delivered safely and within a reasonable timeframe, with clear information about shipping times and costs. This Shipping Policy explains where we deliver, how long shipping usually takes, and what you can expect after placing an order.
Shipping Destination
This Shipping Policy applies to orders delivered within the United States.
Orders placed by customers in the United States are processed through our international dispatch network and may then be transferred to our US fulfilment or delivery partner for the final stage of shipment.
US fulfilment partner location:
220 36th St, Brooklyn, NY 11232, United States
At this time, we do not offer shipping outside the United States.
Processing and Delivery Times
We aim to prepare and send out orders as quickly as possible. Our usual timeframes are listed below.
Order cut-off time
Orders placed before 5:00 PM are typically processed the same business day.
Orders placed after 5:00 PM, as well as orders submitted on weekends or public holidays, are usually processed on the next business day.
Handling time
Orders are generally prepared and packed within 1 to 2 business days, from Monday to Friday.
Transit time
After dispatch, delivery usually takes around 5 to 8 business days, from Monday to Friday, depending on the shipping destination and the carrier handling the parcel.
Estimated total delivery time
In most cases, orders arrive within approximately 6 to 10 business days from the date the order is placed.
Please note that all delivery timeframes are estimates only. Delays may occasionally occur due to carrier disruptions, busy periods, weather conditions, customs procedures where applicable, or other circumstances beyond our control.
Shipping Costs
We offer free shipping on all orders.
Shipping Carriers
We use third-party shipping and delivery providers to transport orders within the United States. The carrier used for your parcel may vary depending on the destination and logistics route.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email. Where tracking is available, this email may include a tracking number.
You can use the tracking details to monitor your shipment through:
- the shipping carrier’s website, and/or
- the order tracking page on our website, where available
Delivery Problems
If there is an issue with your delivery, such as a delay, missing parcel, or damaged package, we recommend that you first review the tracking information if tracking is available.
If that does not resolve the issue, please contact our customer support team and include your order number along with any relevant details.
We will contact the carrier where necessary and do our best to assist you as quickly as possible.
Failed Deliveries and Incorrect Addresses
Please make sure your shipping address is entered correctly and completely at checkout.
If a parcel is returned to us because the address provided was incorrect, delivery was refused, or the parcel was not collected from a pickup point, we may deduct any return shipping or re-shipment costs from your refund in accordance with our Return and Refund Policy.
If you notice that you entered the wrong address, please contact us as soon as possible. While we cannot guarantee that changes can be made after an order has been processed or dispatched, we will do our best to help.
Questions About Shipping
If you have any questions about delivery times, carriers, or shipping options that are not answered on this page, you can:
Contact Information
Store name: By Hayley
Email: contact@by-hayley.com
Phone: +1 9177353044
By Hayley is operated by SLCollective Limited.
US fulfilment partner location:
220 36th St, Brooklyn, NY 11232, United States
Business Name: SLCollective Limited
Business Registration Number: 78238500
Business address: 99 Queen’s Road Central, Central, Hong Kong
Customer service hours:
Monday to Saturday
9:00 AM – 5:00 PM (ET)
We aim to respond to emails within 48 hours.