Payment Policy

This Payment Policy outlines how payments are processed when you make a purchase from By Hayley.

Accepted Payment Methods

We aim to make checkout as easy and secure as possible. At this time, we accept the following payment methods:

• Credit and debit cards, including Visa, MasterCard, and American Express
• Apple Pay
• Google Pay
• Shop Pay
• Union Pay

Currency

All payments are processed in USD or GBP unless a different currency is clearly shown at checkout.

When Payment Is Collected

Payment is charged at the moment you place your order.

Orders will only be processed and dispatched once full payment has been received successfully.

If your payment is declined or cannot be completed, the order will not be confirmed.

Pricing and Currency Display

Prices displayed on our website are shown in the currency selected at checkout.

We reserve the right to adjust product prices at any time without prior notice.

Any applicable taxes, duties, and shipping charges will be calculated and shown at checkout before you finalise your purchase.

Secure Payment Processing

We use secure payment providers and encryption technology intended to protect your payment information and personal data during checkout.

We do not store full card details on our own servers.

Refunds and Chargebacks

Refunds are processed in line with our Return and Refund Policy.

We reserve the right to dispute chargebacks that appear to be fraudulent, unauthorised, or otherwise unjustified.

If there is any issue with your payment or order, we ask that you contact us first so we can try to resolve the matter promptly.

Fraud Prevention and Security Reviews

We may place an order on hold or cancel it if we believe there may be fraudulent activity, unauthorised use of a payment method, or other suspicious behaviour.

For higher-value purchases, we may request additional verification before shipping the order.

Store name: By Hayley
Email: contact@by-hayley.com
Phone: +1 9177353044

By Hayley is operated by SLCollective Limited.

Business Name: SLCollective Limited
Business Registration Number: 78238500
Business address: Unit 2904-05, 29/F Universal Trade Centre No. 3 Arbuthnot Road Central Hong Kong

Customer service hours:
Monday to Saturday
9:00 AM – 5:00 PM (ET)

We aim to respond to emails within 48 hours.