Payment Policy

This Payment Policy outlines how payments are processed when you make a purchase from By Hayley.

Accepted Payment Methods

We currently accept, subject to availability and eligibility:

• Credit and debit cards, including Visa and Mastercard
• Shop Pay
• Apple Pay
• Google Pay

Currency

All prices are shown and charged in pounds sterling (GBP).

When Payment Is Collected

Payment is charged at the moment you place your order.

Orders will only be processed and dispatched once full payment has been received successfully.

If your payment is declined or cannot be completed, the order will not be confirmed.

Pricing, Taxes and Import Charges

We reserve the right to adjust product prices at any time without prior notice. The price you pay is the price shown at checkout when you place your order.

Delivery is free on all orders. Any applicable taxes are included in the total shown at checkout. There are no import duties or additional charges to pay on delivery.

Secure Payment Processing

We use secure payment providers and encryption technology intended to protect your payment information and personal data during checkout.

We do not store full card details on our own servers.

Refunds and Chargebacks

Refunds are processed in line with our Return and Refund Policy.

We reserve the right to dispute chargebacks that appear to be fraudulent, unauthorised, or otherwise unjustified.

If there is any issue with your payment or order, we ask that you contact us first so we can try to resolve the matter promptly.

Fraud Prevention and Security Reviews

We may place an order on hold or cancel it if we believe there may be fraudulent activity, unauthorised use of a payment method, or other suspicious behaviour.

For higher-value purchases, we may request additional verification before shipping the order.

Store name: By Hayley
Email: contact@by-hayley.com
Phone: +44 7848 491832

By Hayley is operated by SLCollective Limited.

Business Name: SLCollective Limited
Business Registration Number: 78238500
Business address: Unit 2904-05, 29/F Universal Trade Centre No. 3 Arbuthnot Road Central Hong Kong

Customer service hours:
Monday to Saturday
9:00 AM – 5:00 PM (GMT+0)

We aim to respond to emails within 48 hours.