Payment Policy

This Payment Policy explains how payments are handled when you shop with By Hayley.

Accepted Payment Methods

We want checkout to be simple and secure. We currently accept the following payment methods:

Currency

All payments are processed in US Dollars, or USD, unless stated otherwise at checkout.

When You Are Charged

Payment is taken at the time you place your order.

We only process and dispatch orders once full payment has been successfully received.

If a payment is declined or cannot be completed, the order will not be confirmed.

Prices and Currency Display

Prices shown on our website are displayed in the currency selected at checkout.

Product prices may be changed at any time without prior notice.

Any applicable taxes, duties, and shipping fees are calculated and displayed at checkout before you complete your purchase.

Secure Payment Processing

We use secure payment processing systems and encryption measures designed to protect your payment details and personal information.

We do not store full card details on our own servers.

Refunds and Chargebacks

Refunds are handled in accordance with our Return and Refund Policy.

We reserve the right to challenge chargebacks that appear to be unauthorized, fraudulent, or unjustified.

If there is an issue with your payment or order, we ask that you contact us first so we can help resolve the matter as quickly as possible.

Fraud and Security Checks

We may place an order on hold or cancel it if we suspect fraudulent activity, unauthorized use of a payment method, or other suspicious behaviour.

For higher value orders, we may request additional verification before the order is shipped.

Contact and Customer Support

Store name: By Hayley
Email: contact@by-hayley.com
Phone:
Warehouse Address: 220 36th St, Brooklyn, NY 11232, United States

Business Name: SL Collective Limited
Business Registration Number: 78238500
Business Address: 99 Queen’s Road Central, Central, Hong Kong

Customer service hours:
Monday to Saturday
9:00 AM to 5:00 PM ET

We aim to reply to all emails within 48 hours.