Shipping policy
At By Hayley, we want your order to be delivered safely and within a reasonable timeframe, with clear information about shipping times and costs. This Shipping Policy explains where we deliver, how long shipping usually takes, and what you can expect after placing an order.
Shipping Destination
This Shipping Policy applies to orders delivered within the United Kingdom.
Orders placed by customers in the United Kingdom are processed directly through our international dispatch network and delivery partner Royal Mail for the final stage of shipment. There are no import duties or additional charges to pay on delivery.
Processing and Delivery Times
We aim to prepare and send out orders as quickly as possible. Our usual timeframes are listed below.
Order cut-off time
Orders placed before 5:00 PM (GMT+0) are typically processed the same business day. Orders placed after 5:00 PM UK time, or at the weekend or on a bank holiday, count as received on the next business day.
Handling time
Orders are generally prepared and packed within 1 to 2 business days, from Monday to Friday.
Transit time
After dispatch, delivery usually takes around 5 to 8 business days, from Monday to Friday, depending on the shipping destination and the carrier handling the parcel.
Estimated total delivery time
In most cases, orders arrive within approximately 6 to 10 business days from the date the order is placed.
Please note that all delivery timeframes are estimates only. Delays may occasionally occur due to carrier disruptions, busy periods, weather conditions, customs procedures where applicable, or other circumstances beyond our control.
Shipping Costs
We offer free shipping on all orders.
Shipping Carriers
We use third-party shipping and delivery providers to transport orders within the United Kingdom. The carrier used for your parcel may vary depending on the destination and logistics route.
Order Tracking
When your order is dispatched, you will receive a confirmation email with tracking details. You can also follow your order on our Track Your Order page.
Delivery Problems
If there is an issue with your delivery, such as a delay, missing parcel, or damaged package, we recommend that you first review the tracking information if tracking is available.
If that does not resolve the issue, please contact our customer support team and include your order number along with any relevant details.
We will contact the carrier where necessary and do our best to assist you as quickly as possible.
Failed Deliveries and Incorrect Addresses
Please make sure your shipping address is entered correctly and completely at checkout.
If a parcel is returned to us because of an incorrect address or because it was not collected, we will contact you to arrange redelivery or a refund.If you notice that you entered the wrong address, please contact us as soon as possible. While we cannot guarantee that changes can be made after an order has been processed or dispatched, we will do our best to help.
Questions About Shipping
If you have any questions about delivery times, carriers, or shipping options that are not answered on this page, you can:
Contact Information
Store name: By Hayley
Email: contact@by-hayley.com
Phone: +44 7848491832
By Hayley is operated by SLCollective Limited.
Business Name: SLCollective Limited
Business Registration Number: 78238500
Business address: Unit 2904-05, 29/F Universal Trade Centre No. 3 Arbuthnot Road Central Hong Kong
Customer service hours:
Monday to Saturday
9:00 AM – 5:00 PM (GMT+0)
We aim to respond to emails within 48 hours.