Terms of service

Terms of Service – By Hayley
Last updated: 26 December 2025

Overview

This website is operated by By Hayley. In these Terms, the words we, us, and our refer to By Hayley. The words you and your refer to anyone who visits, browses, purchases from, or otherwise uses the Site, including customers and content contributors.

By accessing our website, purchasing products, or using any part of our services, together referred to as the Service, you agree to be bound by these Terms of Service, as well as any additional policies referenced in these Terms or made available on the Site, including our Privacy Policy and Return and Refund Policy.

If you do not agree to these Terms, you must not access the Site or use the Service.

If you are a consumer, nothing in these Terms is intended to remove or limit any rights that cannot be excluded under applicable consumer protection laws.

Our online store is hosted by Shopify Inc., which provides the ecommerce platform that enables us to offer our products and services to you.

Acceptance and Binding Agreement

By visiting, browsing, accessing, or using any part of the Site, creating an account, or placing an order, you confirm that you have read, understood, and agreed to be legally bound by these Terms.

If we make changes to these Terms, your continued use of the Site after those changes are posted means that you accept the updated Terms.

Section 1 Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you are the age of majority and have given permission for any minor dependents to use this Site under your supervision.

You may not use our products or Services for any unlawful or unauthorized purpose. You must also not violate any applicable laws, including laws relating to intellectual property.

You must not introduce or transmit any viruses, malware, or other harmful code.

Any breach of these Terms may result in the immediate termination of your access to the Service.

Section 2 General Conditions

We reserve the right to refuse service to anyone at any time for any lawful reason.

You understand that any content you submit, excluding payment information, may be transferred without encryption and may involve transmissions across different networks or technical changes needed to meet connection requirements. Payment information is always encrypted during transmission.

You agree not to copy, reproduce, duplicate, sell, resell, or exploit any part of the Service without our prior written permission.

Headings are included for convenience only and do not affect the meaning or interpretation of these Terms.

Section 3 Accuracy, Completeness, and Timeliness of Information

We do not guarantee that the information available on the Site is accurate, complete, or up to date. The content on this Site is provided for general information only and should not be relied on as the sole basis for making decisions.

We may change the content of the Site at any time and are not required to update any information unless the law requires us to do so.

Your use of the Site and reliance on its content is at your own risk.

Section 4 Modifications to the Service and Prices

Product prices may be changed at any time without notice.

We may also modify, suspend, or discontinue the Service, or any part of it, at any time without prior notice.

To the extent permitted by law, we are not liable for any modification, price adjustment, suspension, or discontinuation of the Service.

Section 5 Products or Services

Some products or services may only be available online and may be offered in limited quantities.

Returns, refunds, and exchanges are subject to our Return and Refund Policy as well as any rights you may have under applicable consumer law.

We make reasonable efforts to display product images and colors as accurately as possible, but we cannot guarantee that your device will display them correctly.

We reserve the right to restrict sales to any person, geographic area, or jurisdiction, and to stop offering any product at any time.

Nothing in these Terms affects any rights you may have in relation to goods that are defective or not as described.

Section 6 Billing and Account Information

We reserve the right to refuse or cancel any order.

We may also limit or cancel quantities purchased per person, per household, or per order. This may include orders placed using the same customer account, payment method, billing address, or shipping address.

You agree to provide accurate, complete, and current purchase and account information and to update that information promptly if it changes.

Section 7 Optional Tools

We may provide access to third party tools on an as is and as available basis, without warranties, representations, or endorsements of any kind.

Your use of any third party tools is entirely at your own risk and is subject to the terms set by the relevant third party provider.

Section 8 Third Party Links

This Site may include links to third party websites or services. We are not responsible for the content, accuracy, or privacy practices of those third parties.

Any complaints, concerns, or questions about third party products or services should be addressed directly to the relevant third party provider.

Section 9 User Comments and Submissions

If you send us comments, ideas, suggestions, feedback, or any other materials, you grant us a non exclusive, royalty free, perpetual, and worldwide right to use, copy, reproduce, modify, publish, and distribute that content.

We are not required to keep any submission confidential, pay compensation for it, or respond to it.

You agree that your submissions will not infringe any third party rights and will not contain unlawful, abusive, harmful, or otherwise objectionable material.

Section 10 Personal Information

Any personal information you submit through the Site is handled in accordance with our Privacy Policy.

Section 11 Errors and Omissions

We reserve the right to correct any errors, inaccuracies, or omissions and to update information or cancel orders if any information on the Site or in the Service is inaccurate, to the extent permitted by law.

Section 12 Prohibited Uses

You may not use the Site or its content for any unlawful purpose or in a way that violates any law, infringes the rights of others, transmits malicious code, collects data without authorization, involves deceptive or abusive conduct, or interferes with the security or proper functioning of the Site.

We may suspend or terminate your access to the Service if you violate this section.

Section 13 Disclaimer of Warranties and Limitation of Liability

To the fullest extent permitted by law, the Site, the Service, and all products made available through it are provided on an as is and as available basis, without warranties of any kind, whether express or implied.

We do not guarantee that the Service will always be uninterrupted, secure, or free from errors.

Limitation of Liability

To the maximum extent permitted by law, By Hayley will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of data, or loss of business opportunities.

Our total liability for any claim arising out of or connected with the Service or these Terms will not exceed the amount you paid for the product giving rise to the claim, or USD 100, whichever is greater.

Nothing in these Terms excludes or limits liability where such limitation is not permitted by applicable law.

Section 14 Indemnification

You agree to indemnify and hold harmless By Hayley and its affiliates from any claims, demands, or liabilities arising from your breach of these Terms or your violation of any law or third party rights.

Section 15 Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, the rest of the Terms will remain fully valid and enforceable.

Section 16 Termination

These Terms remain in effect unless and until they are terminated by either you or us.

We may suspend or end your access to the Service at any time if you violate these Terms.

Any obligations or liabilities incurred before termination will continue to apply after termination.

Section 17 Entire Agreement

These Terms, together with any policies referenced in them, form the full agreement between you and By Hayley in relation to your use of the Service and replace any prior agreements, discussions, or communications on the same subject.

Section 18 Governing Law and Jurisdiction

These Terms are governed by the laws applicable in the jurisdiction in which By Hayley operates, without regard to conflict of law rules.

If you are a consumer, you may also have the right to bring a claim in your place of residence where required by applicable law.

Section 19 Changes to Terms

We may update or replace these Terms at any time by posting the revised version on the Site. Your continued use of the Service after any such changes are posted will constitute your acceptance of those changes.

Section 20 Contact Information

Store name: By Hayley
Email: contact@by-hayley.com
Phone: +1 9177353044

By Hayley is operated by SLCollective Limited.

US fulfilment partner location:
220 36th St, Brooklyn, NY 11232, United States

Business Name: SLCollective Limited
Business Registration Number: 78238500
Business address: 99 Queen’s Road Central, Central, Hong Kong

Customer service hours:
Monday to Saturday
9:00 AM – 5:00 PM (ET)

We aim to respond to emails within 48 hours.